Almost everything you pay us is passed on to an airline, hotel, consulate or operator. What comes back therefore depends mostly on their rules, which we set out in your quotation before you pay. Our own service fee covers work already done and is not refundable.
Component Refundable? Our service fee No, once work has begun Air tickets Depends on the fare booked Hotels and packages Per the schedule below Consular and visa fees Never — retained by governments Payment gateway charges No — retained by the gateway Flights Flexible fares are largely refundable subject to an airline fee. Promotional fares are often non-refundable except for statutory taxes. We tell you which applies before you pay. If the airline cancels or materially reschedules, you are generally entitled to a refund or free rebooking. We pursue that for you at no extra charge and do not retain our fee.
Notice before departure Charge More than 60 days Deposit retained 60–45 days 40% 44–30 days 60% 29–15 days 80% Under 15 days or no-show 100% Ticketed airfare is governed separately by the fare rules above. Cabs and visas Cabs: full refund more than 12 hours before pickup; 50% between 4 and 12 hours; no refund under 4 hours or for a no-show. Flight delays on tracked airport transfers are never charged. Visas: our fee is not refundable once documentation work has begun, and a refusal is not grounds for a refund — the work was performed. We do not charge our full fee again to re-apply on the same case.
Where we cancel for a reason that is our fault, you get a full refund including our fee, plus any reasonable direct cost our error caused. Where a supplier cancels or force majeure intervenes, we refund whatever the suppliers release and pursue the rest for you. How to request one, and how long it takes Email [email protected] with your booking reference. We acknowledge within 24 business hours and file with the supplier the same or next business day. Source Typical time Amounts held by us Within 7 business days Domestic airlines 15–30 business days International airlines 30–60 business days Hotels and operators 15–45 business days Refunds go back to the original payment method and to whoever paid. We cannot redirect them elsewhere. We do not control airline timelines — what we control is filing promptly and telling you where things stand. Before cancelling, ask us to price an amendment. Changing a date is often cheaper than cancelling and rebooking.
Flat 08, Sushma Travels, Agar Road Jaisinghpura Ujjain 456001 ,India. Email [email protected] · Phone +916201078133
